Personal Information You Provide

When you sign up for our services or reach out to us, we collect information you choose to share. This includes your name, email address, phone number, and company details if relevant. Sometimes we ask for more specific information depending on which services you're using.

• Contact details when you fill out forms or subscribe to our newsletter
• Account credentials and preferences for personalized financial insights
• Payment information when you purchase premium services (processed through secure third-party providers)
• Communication records when you contact our support team
• Survey responses and feedback you choose to provide

Information We Collect Automatically

Like most websites, we gather certain data automatically when you visit. This helps us understand how people use our platform and where we can improve things.

Data Type	What We Collect
Device Information	Browser type, operating system, device identifiers
Usage Data	Pages visited, time spent, navigation patterns
Location Data	IP address and general geographic location
Cookies & Tracking	Session data, preferences, analytics information

We use the information we collect to deliver and improve our financial insights services. Here's what that looks like in practice:

• Providing access to our platform and delivering the financial content you've requested
• Processing transactions and managing your account settings
• Sending you relevant updates about our services, industry trends, and educational content
• Responding to your questions and providing customer support
• Analyzing usage patterns to improve our platform's functionality and user experience
• Protecting against fraud and ensuring security across our systems
• Complying with legal obligations and enforcing our terms of service

You have control over your personal information. Australian privacy law gives you several rights, and we've built systems to make exercising them straightforward.

To exercise any of these rights, contact us at help@quastralivex.com. We'll verify your identity and respond within the timeframes required by Australian law.

Security Measures

We take protecting your information seriously and use industry-standard security practices. Our systems include encryption for data transmission and storage, regular security audits, and restricted access controls for our team members.

That said, no online system is completely secure. While we do everything reasonable to protect your data, we can't guarantee absolute security. You should use strong passwords and keep your login credentials confidential.

Data Storage and Retention

Your information is stored on secure servers located in Australia. We keep your data for as long as your account remains active or as needed to provide services. After that, retention periods depend on legal requirements and legitimate business needs.

• Account information: Retained while your account is active, plus seven years for financial records
• Transaction records: Seven years as required by Australian tax and business laws
• Marketing data: Until you unsubscribe or request deletion
• Analytics data: Aggregated and anonymized after 26 months

We share your information only when necessary to operate our business or when required by law. Here's who might see your data:

Service Providers

We work with trusted companies that help us run our platform. This includes payment processors, email service providers, analytics tools, and hosting services. These partners can only use your data to perform services on our behalf, and they're bound by confidentiality agreements.

Legal Requirements

Sometimes we're legally required to disclose information. This happens when we receive valid court orders, subpoenas, or requests from law enforcement agencies. We might also share data to protect our rights, prevent fraud, or ensure safety.

Business Transfers

If quastralivex is acquired or merges with another company, your information would transfer as part of that transaction. We'd notify you before your data becomes subject to a different privacy policy.

Our website uses cookies and similar technologies to improve your experience and understand how people use our platform. You can control cookie settings through your browser, though disabling certain cookies might limit functionality.

Types of Cookies We Use

• Essential cookies: Required for basic site functionality and security
• Preference cookies: Remember your settings and choices
• Analytics cookies: Help us understand usage patterns and improve our services
• Marketing cookies: Used to deliver relevant content (with your consent)

Most browsers let you block or delete cookies. Check your browser's help section for instructions. Keep in mind that blocking essential cookies might prevent you from accessing certain features.

While our primary operations are in Australia, some of our service providers operate globally. This means your information might be processed in countries outside Australia, including the United States and Europe.

When we transfer data internationally, we ensure appropriate safeguards are in place. This includes using standard contractual clauses approved by relevant privacy authorities and working only with providers who maintain strong data protection standards.

By using our services, you acknowledge that your information might be transferred across borders. We remain responsible for protecting your data regardless of where it's processed.

Our services are designed for adults and business professionals. We don't knowingly collect information from anyone under 18 years old. If we discover we've inadvertently collected data from a minor, we'll delete it promptly.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us at help@quastralivex.com.

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Last Updated" date at the top shows when we last revised this policy. We encourage you to review it periodically to stay informed about how we protect your information.

Continued use of our services after policy changes means you accept the updated terms. If you disagree with any changes, you can close your account and stop using our services.

If you're unhappy with how we've handled your personal information, please contact us first. We'll investigate your complaint and respond within a reasonable timeframe, typically 30 days.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're the regulatory body overseeing privacy compliance in Australia.

• OAIC website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au